Last updated: May 18, 2025

1. Introduction

At Bilva Naturals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to the information that we collect when you use our website, products, and services. Please read this Privacy Policy carefully to understand our policies and practices regarding your information.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: This includes your name, email address, postal address, phone number, and other information you provide when creating an account, placing an order, or contacting us.
• Order Information: When you place an order, we collect information about the products you purchase and your payment information.
• Usage Information: We collect information about how you interact with our website, including the pages you visit, the time you spend on those pages, and the links you click.
• Device Information: We collect information about the device you use to access our website, including the hardware model, operating system, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website, products, and services
• Process and fulfill your orders
• Send you order confirmations, updates, and support messages
• Send you marketing communications if you have opted in to receive them
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience on our website

4. How We Share Your Information

We may share your personal information with:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request that we correct any inaccurate personal information
• The right to request that we delete your personal information
• The right to withdraw consent at any time for processing for which you have previously given consent
• The right to object to our processing of your personal information
• The right to request that we restrict our processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.